Customer Orders

any product's availability, via the web or store, can be seen quickly. This means customers do not get fed up ordering items which are out of stock - and it's taken away a lot of the work. Importantly not once has Futura let us down.
James Roberts, Director, Ocean Sports.

Futura offers, as part of its standard customer service software system, the most sophisticated customer ordering system available today for store, web or mail order to help you to simplify and improve your customers' buying experience. It dramatically cuts administration and reduces errors as it puts details straight onto the system, increasing your sales team's efficiency.

For large or complex items such as back to back orders, one-offs or unique purchases you can capture customer details and delivery preferences at the till. This improved customer buying experience will lead to increase customer spend as you do not risk losing a customer through time wasting.

Changes can be quickly made, quotes, delivery notes and invoices issued from the system and a unique customer order number avoids duplication as live stock ensures no double booking. With Futura's full audit, it is quick and simple to look up an orders history to see if the purchase order has been raised, when the goods are expected in or when they will be despatched to the customer.

greater visibility of information and increased levels of automation for invoicing, ordering and other functions will benefit the business and improve product availability.

Peter Mitchell, Managing Director, Jarrolds.

Futura's retail customer ordering system offers:

  • Customer discount options - ability to target particular stock for particular customers to improve experience, apply special deals at the time of sales
  • Multi channel capability - store, web or mail order
  • Multi-currency
  • VAT free sales - via the web or in store
  • Wholesale capability
  • Produce quotes, order confirmations, delivery notes and invoices.
 
Our customer relationship management software, inventory control and POS systems save time, increase sales and margins, while minimising stock.