Department Store Customer Service Software Solutions

Driving efficiencies throughout requires speed, visibility and control to get the right stock in the right place at the right time. Futura's customer service software meets all your multi-channel merchandising needs saving you time, increasing sales, improving margins, while minimising stock - straight from the box.

This system's efficiencies allow us to minimise administration and maximise margins from merchandise.

Douglas Wilkie, Managing Director of the Wilkies Group

Our customers include:

  • The Conran Shop
  • The General Trading Company
  • Jarrolds
  • Wilkies
  • Williams and Griffin
  • Frosts Garden Centres
  • Hourstons
  • Moores and Clerys.

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Futura differs from other customer service software solutions by quickly identifying problems and anticipating opportunities, ensuring you make smarter buying and pricing decisions. In addition to an easy to learn POS system, integral business intelligence gives you real-time central management control and instant visibility of trading performance, to help you achieve higher average spend, faster sell through, better buying and lower IT costs - a great return on investment.

Detailed sales analysis from financial and unit stock allows you to achieve targets, see exactly where sales are coming from and how money is being lost, while precise forecasting and accurate allocations and replenishments ensure you always maximise your stock.

"Futura has helped us grow our sales and give better customer service"

Jonathan Christie, MD, Williams & Griffin, 2007 winners of Best Independent Department Store of the Year

Futura's Customer Service software offers you:

  • AIS compatibility
  • Ability to handle big ticket items
  • Store Accounts Management System
  • Sales by customer type to improve customer service, run loyalty programmes and target promotional activity
  • A proven, stable, flexible, quick to learn and simple to deploy software solution.
 
Our customer relationship management software, inventory control and POS systems save time, increase sales and margins, while minimising stock.