Futura Support
Fast and reliable support
At Futura we know that our success is based on your success. That's why we're committed to providing all our customers with the highest levels of support and the best value for money.
Paul Wright - Operations Manager - Frosts Garden Centers
We believe support should be part of the solution, not an expensive add-on. We don't insist on complicated support structures with different tiers of service and costly upfront fees, just an affordable monthly contract, providing unlimited support when you need it, with free software upgrades.
Support is about peace of mind and dealing with the big issues: speed of response, quality of training and the commitment to making the relationship work. We design, install and support the system past the set-up and roll-out phase to ensure success. At Futura, we believe in staying close to customers and our dedicated team of support professionals is used to focusing on solving your problem and ensuring it stays solved.
Our UK-based support team can communicate directly with your systems to diagnose problems and rectify faults remotely - this approach, our personal touch, fast turnaround and clear 'whole-system-accountability' is one of the reasons for our success.
Neil Waugh, IT Manager, Forbidden Planet
Sixteen years' experience of ongoing service to the retail sector has taught us that retailers prefer a fixed fee for unlimited support on tap, rather than a per-call basis (so no complicated service level agreements). This is because a problem affecting a branch network can cause many employees to tidal a premium line to ask the support desk the same question. On a per-call basis, this can lead to larger fluctuations in forecast costs. Also our research indicates that if staff feel they can simply call the helpline number with incurring extra charges, they seek support earlier and more serious problems are often avoided.
To our existing telephone and on-site support, we shall be shortly adding a web-based customer portal with a support logging system, so you will be able to quickly download user guide documentation, crib sheets, training documentation and information about the latest version changes.
